We offer 1-3 year warranty depending on the product you purchase.


Please Note:
The warranty service is free of charge. However, any replacement parts and delivery fees will be shouldered by the customer. All warranty claims are subject to evaluation and approval by the authorized service center. To qualify for warranty service, the product must be free from incidents or conditions that may void the warranty. 

We offer a 7-day replacement policy for items found to be defective upon opening.

DISCLAIMER: 
Please note that all replacement claims under the 7-day replacement policy are subject to evaluation and approval by the authorized service center. The unit must be free from any incidents, damage, misuse or conditions that may void the warranty.

You can message our service center- TekMage

Or contact or visit us at:
Facebook: facebook.com/TekMagePhilippines/
Email: tekmage@enable.ph
Phone Number: +63 915 9014 659
Location: ATI Warehouse, Highway Hills, Mandaluyong City, 1550 Metro Manila

Refunds for cancelled paid orders are processed in two stages. Once the cancellation is approved, our team will process it within 1–3 business days. The refund will then be forwarded to your issuing bank or card provider, which may take an additional 7–15 business days to reflect in your account, depending on the financial institution's processing timeline.

Please note that the bank-side processing time is dependent on your financial institution and is beyond our control. We are unable to expedite this process.

If your refund has not been reflected after 15 business days, we recommend contacting your bank or card provider first, as the delay may be on their end. If the issue persists, please reach out to our support team for further assistance.

For warranty claims, please reach our Aftersales Service Center at facebook.com/TekMagePhilippines or send an e-mail to tekmage@enable.ph