Frequently Asked Questions
For Same-day delivery, we offer same-day delivery via Lalamove for fully paid orders within Metro Manila. Please note that the cut-off for same-day delivery is before 1:00 PM. (Request made after 4 PM will be processed the next day).
Provincial deliveries usually take 5 days up to 1 and a half weeks via LBC or SPX once the item is shipped out.
We offer 1-3 years warranty depending on the product you purchased. We also have a 7-day replacement policy for out of box defective items. Important to note that this will be subject to evaluation and approval by our service center. For warranty concerns, please reach out to TekMage.
Disclaimer: Please record a video while unboxing your package. This will serve as supporting documentation for any claims, disputes or replacement requests, should they arise.
For full warranty details, see our Warranty Policy page.
You may cancel any time before your order is packed. To cancel:
1. Email ecommerce@enable.ph
- Order ID
- Name
- Item
- Reason for cancellation
2. Once a Sales Assistance confirms receipt, we will cancel the order on our website.
3. If you have already paid, your refund will be processed through your original payment channel (5-14 business days depending on the method).
4. Your order will then be marked as voided.