Raptor.ph, operated by Enabled, is committed to protecting your personal information in full compliance with the Data Privacy Act of 2012 of the Philippines. This Privacy Policy outlines the types of data we collect, how we use them, and your rights as our customer.

1. Collection of Personal Data

We collect the following types of personal information to process your orders, verify your identity, and enhance our services:

  • a. Personal Identification Information – Name, address, email address, phone number, and other contact details.
  • b. Government-Issued Identification – A valid ID is required before we process or fulfill any order. This helps verify your identity, prevent fraud, and comply with legal requirements.
  • c. Demographic Information – Age, gender, location, and preferences.
  • d. Transactional Information – Payment details, purchase history, and account-related records.
  • e. Usage Data – Information about your interactions with our website or services (e.g., cookies, IP addresses, device information).

2. How We Collect Data

  • When you register or place an order on our website.
  • When you provide your ID and details for verification.
  • During inquiries, transactions, or after-sales communications.
  • Through newsletter subscriptions or marketing sign-ups.
  • When you interact with our websites, advertisements, or social media channels.

3. Purpose of Data Collection

  • Process and deliver your orders.
  • Verify your identity before processing any order.
  • Improve and personalize our services.
  • Process payments securely.
  • Send updates, promotions, or offers (with your consent).
  • Comply with legal obligations and protect our rights.

4. Data Sharing and Disclosure

We do not sell or rent your personal data. We only share it when necessary:

  • With service providers such as payment processors, couriers, or IT support.
  • When required by law or government authorities.
  • When you have given explicit consent.

5. Data Retention

We retain your personal data only as long as needed to fulfill our stated purposes or as required by law.

6. Data Protection

We implement strict physical, technical, and organizational safeguards to protect your information from unauthorized access, misuse, or loss.

7. Your Rights Under the Data Privacy Act

  • Access the personal data we hold about you.
  • Request corrections to your data.
  • Request deletion of your data when it’s no longer necessary.
  • Object to the use of your data for marketing purposes.
  • File a complaint with the National Privacy Commission (NPC).

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience. You can manage these through your browser settings.

9. Third-Party Links

Our website may contain links to other sites. We are not responsible for the privacy practices of these external websites.

10. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website.

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